Homeowner
A job I posted
Fastest route is to log into your dashboard and use the message thread for that job. If you can't access your account, email us.
Open dashboard →What can we help with?
Homeowner
Concern about a tradesperson
Use the Report concern button on the tradesperson's profile so it routes to our trust & safety team automatically.
Complaints policy →Tradesperson
Joining as a tradesperson
Start your application in the dedicated sign-up flow. Vetting takes 2–3 working days.
Apply to join →Press / partnership
Press, partnerships or anything else
Email us directly with as much detail as possible — we respond to press enquiries within 1 working day.
hello@nitrades.co.uk →Response times
We aim to reply to all email enquiries within 1 working day (Monday–Friday). Reports of misconduct are triaged within 2 working days. We're a small team — bear with us during busy periods.