Why this page exists
Read the Trustpilot reviews of the big trades platforms and the same complaints come up again and again: surprise mid-contract price hikes, cancellation hidden behind phone gates, refund requests refused on principle, annual renewals that no-one consented to. We have built NI Trades to make every one of those things impossible by default. This page is the public commitment.
Monthly billing only. No long contracts
You pay month-to-month. No annual lock-ins, no minimum-term contracts, no exit fees. The next month you are billed for is always the next month you are billed for, never six in advance.
One-click cancel in your dashboard
Cancellation lives one click deep in your billing tab and takes about thirty seconds. No phone calls. No "we just need to verify your account" friction. No retention agent talking you out of it. If you want to leave, you leave.
Cancellation takes effect at the end of your current month, never mid-period
If you cancel today, you keep access for the rest of the month you have already paid for. We will never bill you again after that, and we will never charge a final retroactive fee.
Sixty days notice on any price change, with a free exit if you do not like it
We will never raise your subscription mid-cycle. If we ever change pricing, you will get sixty days written notice by email. If the new price does not work for you, you can cancel before it takes effect with no penalty and no questions.
No silent annual renewals
Your subscription rolls month-to-month, not year-to-year. You will never wake up to a £400 charge because an annual renewal happened in the background.
Plan changes are clear and predictable
Upgrading a plan prorates immediately, so you only pay the difference for the days remaining in the month. Downgrading takes effect at the next billing cycle so you keep what you have already paid for. Either way, you will always see exactly what is about to be charged before you confirm.
Accidental charges are refunded, no debate
If you are billed by mistake (duplicate charge, charged after cancellation, charged on a free trial), email hello@nitrades.co.uk and we will refund within five working days. No forms, no escalations.
If we ever break this pledge
This page lives at nitrades.co.uk/fair-billing and shows the date it was last updated. If we ever change a promise, you will see what changed and when. We will not edit it silently.
If you believe we have broken it, email hello@nitrades.co.uk and we will either fix it or explain why, within five working days.