Our promise to NI tradespeople

Billing that’s actually fair.

The rest of the industry hides cancel buttons behind phone gates and hikes prices mid-contract. NI tradespeople deserve better. Seven promises about how we bill, in writing, with our names on them.

See the seven promisesSee the plans
Why this page exists

Because the rest of the industry got away with it for too long

Read the Trustpilot reviews of the big trades platforms and the same complaints come up again and again: surprise mid-contract price hikes, cancellation hidden behind phone gates, refund requests refused on principle, annual renewals that no one consented to. We have built NI Trades to make every one of those things impossible by default. This page is the public commitment.

The seven promises

Specific, enforceable, ours to be held to

Not “we will be transparent”. Actual numbers, actual actions. If a future decision would break one of these, this page has to change first.

Monthly billing only. No long contracts.

You pay month-to-month. No annual lock-ins, no minimum-term contracts, no exit fees. The next month you are billed for is always the next month, never six in advance.

One-click cancel in your dashboard.

Cancellation lives one click deep in your billing tab and takes about thirty seconds. No phone calls. No "we just need to verify your account" friction. No retention agent talking you out of it. If you want to leave, you leave.

Cancellation ends with the current month.

If you cancel today, you keep access for the rest of the month you have already paid for. We will never bill you again after that, and we will never charge a final retroactive fee.

Sixty days notice on any price change.

We will never raise your subscription mid-cycle. If we ever change pricing, you will get sixty days written notice by email. If the new price does not work for you, you can cancel before it takes effect with no penalty and no questions.

No silent annual renewals.

Your subscription rolls month-to-month, not year-to-year. You will never wake up to a £400 charge because an annual renewal happened in the background.

Plan changes are clear and predictable.

Upgrading a plan prorates immediately, so you only pay the difference for the days remaining in the month. Downgrading takes effect at the next billing cycle so you keep what you have already paid for. Either way, you will always see exactly what is about to be charged before you confirm.

Accidental charges are refunded, no debate.

If you are billed by mistake (duplicate charge, charged after cancellation, charged on a free trial), email hello@nitrades.co.uk and we will refund within five working days. No forms, no escalations.

Accountability

If we ever break this pledge

This page lives at nitrades.co.uk/fair-billing and shows the date it was last updated. If we ever change a promise, you will see what changed and when. We will not edit it silently.

If you believe we have broken it, email hello@nitrades.co.uk and we will either fix it or explain why, within five working days.

Last updated: 9 May 2026
Read on

Related pages

Pricing
See the plans and what each includes.
Read →
Apply to list
Start your application to list your trade business.
Read →
The legal bit
Full terms and conditions for using the platform.
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About NI Trades
Who runs the platform and what sets us apart.
Read →